Social Worker (Wrongly) Accuses Mum Of Impersonating Complaints Ombudsman – And It’s Hilarious.


We all make mistakes, but some are real howlers.

Researching Reform

One of the things that frustrates us the most about current social work practice is the bloody minded way in which professionals refuse to correct records when mistakes are made. But this latest case is not without its funny moments.

An ongoing child protection complaint involving a mother who has been routinely denied access to her children’s records, has taken a bizarre turn.

Trying desperately to access information held by the local authority in question, and having made several complaints about the way she and her family have been treated by the council, the mother decided to enlist the help of complaints ombudsman, the Health and Care Professions Council (HCPC).

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The case was accepted, and so the professional for the HCPC made a telephone call to the relevant social worker at the council to collect details about the child protection professional the mother had lodged a complaint against. The council…

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